How can we help?
TrueVibe Support Center
Have a question, found a problem, or need help with your account? Our team is here to help. Check the answers below or contact us directly.
We usually reply within 24–48 hours.
Contact Us
💬 General support
Account, login, app problems, feedback:
[email protected]
🛡️ Safety & reports
Report content inside the app, or email us about urgent safety issues:
[email protected]
©️ Copyright
Copyright infringement notices:
[email protected]
When you email us, please include the email address of your TrueVibe account and, if possible, a screenshot of the problem. We will never ask for your password.
Account & Login
How do I create an account?
Download TrueVibe, tap Create new account, and sign up with your email. You must be at least 13 years old. After signing up, take the short personality test to unlock all features.
I forgot my password
On the login screen, tap Forgot Password?, enter your account email, and follow the code we send you to set a new password.
How do I change my password?
Go to Settings › Login & Security › Change Password.
Can I retake the personality test?
Yes. Your first retake is available at any time. After that, you can retake the test once every 180 days so your results stay meaningful. Go to Settings › Account Management › Personal Information.
Deactivate or Delete Your Account
How do I delete my account?
In the app, go to Settings › Account Management › Ownership and Control › Delete Account and confirm with your password.
Your account is first scheduled for deletion. You have 90 days to change your mind by simply logging back in. After 90 days, your profile, posts, photos, messages, and personal data are permanently deleted.
Can't access the app? Email [email protected] from your account email and we will delete your account for you.
How do I take a break without deleting?
Go to Settings › Account Management › Ownership and Control › Deactivate Account. Your profile is hidden until you log in again.
Safety: Report & Block
TrueVibe has zero tolerance for harassment, hate, nudity, scams, and other objectionable content. Our team reviews every report within 24 hours.
How do I report a post, comment, Vibe, message, or profile?
- Post: tap ⋯ on the post › Report Post.
- Comment or reply: press and hold it › Report Comment / Report Reply.
- Vibe: while viewing, tap ⋯ at the top › Report Vibe.
- Message: press and hold the message › Report (or More › Report).
- Profile: open the profile › ⋯ › Report Profile.
Reports are anonymous. While reporting, you can also block the person.
How do I block or unblock someone?
Open their profile › ⋯ › Block [name]. Blocked people can't see your profile, posts, or Vibes, and can't message you. To unblock, go to Settings › Privacy › Blocked Accounts.
Someone is in danger
If someone is in immediate danger, please contact your local emergency services first. Then report the content in the app or email us.
Privacy & Visibility
Who can see my profile and send me requests?
You decide. Go to Settings › Privacy and Settings › Visibility to control who can send you Vibe Requests and who can see your connections, details, birthday, photos, and Active Status.
How do I manage notifications?
Go to Settings › Notifications, or turn notifications off in your phone's settings.
How is my data used?
We collect only what we need to run TrueVibe, and we never sell your personal data. Read our Privacy Policy for details.